Refunds

Both ways of paying for OnlineSalesTraining.co come with a 14-day, self-serve money-back guarantee. No forms, no support ticket — if you qualify, the refund button is right in the product.

Team subscriptions

Your first invoice is refundable in full when all of these are true:

• It's within 14 days of the payment.
• Your team has started at most one pooled practice call.
• No renewal invoice has been issued yet — the guarantee covers the first invoice only.

To request it, open Billing. While you qualify, a 14-day money-back guarantee card appears — click Refund my first invoice & cancel and confirm. This refunds the invoice in full, cancels the subscription, and removes your subscription call pool. Any top-up packs you bought stay usable, and you can subscribe again anytime.

Individual packages

If you bought a package as an individual (outside a team), it's refundable in full when:

• It's within 14 days of purchase.
• You haven't started a practice call on it. Setting up — like analyzing your company — doesn't count against this; starting a call does.
• It was actually paid for — free grants and promo packages have nothing to refund. Purchases that unlocked referral rewards aren't self-serve refundable either; contact support about those.

While you qualify, a "Changed your mind?" line appears under your package on your dashboard with a Request refund button, including the exact date your window closes. Confirming refunds the full amount and ends your access immediately. If a practice call is in progress, refunds unlock again once it finishes.

After you confirm

• The money goes back to your original payment method.
• You get a confirmation email with the amount, and most banks show the refund within 5–10 business days.
• For team refunds, the subscription is cancelled at the same time; for package refunds, the package is revoked at the same time.

What isn't covered

Renewal invoices, purchases older than 14 days, and packages or subscriptions that have been used past the limits above can't be self-serve refunded. Top-up call packs have no self-serve refund path. If you think something about a charge is genuinely wrong, contact us and we'll look at it.