Add or remove seats

There's no seat picker in OnlineSalesTraining.co. Your seat count follows your roster: active members use seats, and billing adjusts automatically whenever the roster changes. You'll always be billed for at least two seats.

Adding a seat

1. Go to Members and invite the new rep — by email or with your team's invite link.
2. When they accept, your seat count goes up by one and their four monthly practice calls join the team pool immediately.
3. Your next invoice adjusts automatically: the new seat is prorated for the part of the billing cycle it was active, then billed in full from the next cycle.

Invites pause at twenty active members (the self-serve limit — see invoiced billing for more), and new members can't join while a payment on your subscription is failing.

Removing a seat

Removing a seat means deactivating a member:

1. Go to Members and click Deactivate on their row.
2. They lose access immediately, their practice history stays visible to you, and the seat frees up for a new hire.
3. Your billed seat count drops with the roster (never below the two-seat minimum), and your next invoice adjusts automatically.

Deactivating doesn't remove calls already in your pool — it just stops that seat from being billed and from adding calls at the next cycle. You can reactivate the member later, which uses a seat again.

What about the billing portal?

The Open billing portal button on Billing is for payment details, invoices, and cancelling at the end of your billing period. Don't manage seats there — your seat quantity follows your roster automatically, so any manual change would be overwritten the next time your roster changes.