Terms of Service

What the service is

OnlineSalesTraining.co is a paid online sales training tool. It turns the product, buyer and call context you provide into voice practice calls, scores your responses and helps you improve before speaking with a real buyer.

It is practice only. The service must not be used for live call assistance and will not feed you answers during a real customer conversation.

Packages and payment

Access is sold as one-time packages, not subscriptions. Each package includes a fixed number of practice calls, with every response scored and reviewable, that do not expire. Payments are processed by Stripe.

Displayed prices are charged at checkout. When your practice calls are used up, you can purchase another package. Supporting features are subject to fair-use and daily limits that keep the service reliable.

Refunds and cancellation

You can get a full refund of any paid package within 14 days of purchase, provided you have not started a practice call. Request it yourself from your dashboard — the refund is issued immediately to your original payment method, and your package access ends at the same time.

Because this is a digital service, access begins the moment your payment completes. By purchasing you request immediate performance and acknowledge that once you start a practice call you have used the service, at which point your statutory cooling-off refund right under the Consumer Contracts Regulations 2013 (and the EU Consumer Rights Directive) is lost. Until then, our 14-day unused-package refund matches or exceeds your statutory rights.

Refunds return to the original payment method only. Free packages — promotional codes, referral rewards and complimentary grants — have no purchase price and are not refundable.

A purchase that has unlocked referral rewards (for you or the person who referred you) is excluded from self-serve refunds; contact support and we will help.

Refer-a-friend programme

When someone signs up through your referral link and makes their first paid purchase, you each receive a free copy of the package they bought. If you have not made a purchase of your own at that point, your reward is held and unlocks automatically with your own first paid purchase; held rewards have no cash value and cannot be transferred or exchanged.

Referral rewards are a discretionary promotion: we may withhold, revoke or adjust rewards obtained through self-referral, fraudulent, or abusive activity (for example refund abuse or fake accounts), and we may change or end the programme at any time. Rewards already granted to accounts in good standing are unaffected by programme changes.

Fair and honest use

The service helps improve responses grounded in the product, buyer and call context you provide. You are responsible for ensuring the claims you practise are accurate and appropriate for your customers.

No outcome guarantees

Readiness scores and feedback are practice aids, not promises. We do not guarantee sales, revenue, conversion rates or commission outcomes.

Governing law and contact

These terms are governed by the laws of England and Wales. Questions: info@mosalhan.com.